Posted by a Superuser, not a Sky employee. Find out more
@Andy+Boyle If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Same here. No problems reported by service checker, or any issues being reported in the area. Have internet on wired devices but no Wi-Fi is being broadcast on router so nothing for mobile devices to connect to.
So looked on another forum post that said to try holding the wps button for 30 seconds (was 45 for me) till light flashes green. Waited 5 or so mins and wired connection came back then after another 5/10 mins Wi-Fi signal popped back up... could have been a coincidence and whatever problem was fixed or could have been the 'reset'.
My WiFi and power lights are green but internet isn't showing anything. Have tried the wpa button so will leave it and keep my fingers crossed that it resets everything. Failing that I'll ring sky again tomorrow.
