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Discussion topic: No wifi

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This message was authored by Oliver35 This message was authored by: Oliver35

No wifi

Hi , I have no WiFi, have tested and it says there is no problem but I have restarted my WiFi hub several times and still no WiFi , orange light on voice . 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No wifi

Posted by a Superuser, not a Sky employee. Find out more

@Oliver35 
Use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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