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Discussion topic: No wifi

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This message was authored by: ellpowr02

Re: WiFi outage across the country by the looks

Mine is also out ran the tests everything is green but no wifi

This message was authored by: Daniel0210

Re: WiFi outage across the country by the looks

Posted by a Superuser, not a Sky employee. Find out more

@Chloelorna @ellpowr02 

The service checker doesn't necessarily disclose a problem immediately and there can be an hours delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: TimmyBGood

Re: WiFi outage across the country by the looks

Posted by a Superuser, not a Sky employee. Find out more

@Chloelorna wrote:

It's clearly a national problem if everyone has the same issue , it isn't a local or hub issue


Sky Broadband has over five million subscription households: national outages tend to attract national press attention.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: SpaceSparkie

Re: No wifi

Posted by a Sky employee

Hi Everyone, 

 

Sorry to hear you are having this issue. 

 

Can you confirm are you still experiencing this issue? 

Thanks
Sarah
Community Moderator
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