No wifi

[Santamana]

The wifi dropped out this morning and isn't coming back on.  There are no faults in my area. I have restarted the router and ONT which haven't resolved it.  The internet light isn't showing on the router and the voice light is orange.  The LOS light isn't on, on ONT

[jamesn123]

Hi @Santamana 

Did you run the full diagnostic line test in the My Sky app?

[Santamana]

Yes and I've since found out that other people in the area on Sky are all down too.  If you do an area check it says no issues!

[jamesn123]

@Santamana 

Skys area check is usually pretty useless. If you know other people who are down as well its likely be solved by Sky at some point without you needing to contact them. However for record purposes its often best to notify them because if your outage is an extended one you would want to be eligible for the automatic compensation.

[Santamana]

Thanks for your reply.  Is there a phone number to contact them because the online system isn't the quickest and a lot of the time the options they give you to follow take you to a dead end or aren't relevant.