@Bethy wrote:
So I moved house last week, I had the email come through from open reach saying my fibre-optic had been switched on, but since then the internet hasn't worked only one light come on the OTN and I've tried contacting sky through the escalate page but still nothing off from it, im paying for a service I can't use. Any help?
You say you've tried contacting Sky, we're you successful? Have you had an activation date from Sky perhaps, I'm not 100% on how a house move works in that regards.
What does the MySky app or https://www.sky.com/servicechecker say, that should generate a BB fault report for you.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
