Service checker hasn’t updated

[NickNewark]

My broadband service checker on the Sky app hasn't updated since May 3rd. I'm only checking as I'm within my first month of a speed upgrade so would be interesting to know how it's averaging out. Any idea how I'd get this rectified. Thx 🙏 

[Me134]

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@NickNewark wrote:

My broadband service checker on the Sky app hasn't updated since May 3rd. I'm only checking as I'm within my first month of a speed upgrade so would be interesting to know how it's averaging out. Any idea how I'd get this rectified. Thx 🙏 

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Doesn't appear to be any settings available for that, mine seems to check every 1-3 days although some may have been made manually by myself. Can you not just do that yourself? My app version is 10.10.0 on Android BTW.

[NickNewark]

Yes I can do it, but it seems to have always done it automatically every day in the past. I thought so Sky could ensure your are getting guaranteed speed.

[Me134]

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@NickNewark wrote:

Yes I can do it, but it seems to have always done it automatically every day in the past. I thought so Sky could ensure your are getting guaranteed speed.

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The router will definitely do that but I'm not sure if it gets reported to the MySky app, I do have my WiFI on the phone permanently turned on, not sure if that would make a difference though?