No wifi

[Coatsy22]

Only 2 lights on my router

[Daniel0210 · Accepted solution]

@Coatsy22 
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[Coatsy22]

Had no wifi for 2 days now. Done all the things iam supposed to still doesn't work went off mid program yesterday unplugged filled instructions still only 2 green lights middle light flashes red every now and then .getting g very iratated now just renewed my contract 4 days ago feel like cancelling as I originally intended to do .sky is no help what so ever .sky have sent me to here don't believe this could help me

[GD1]

@Coatsy22   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Coatsy22]

Thanks Danielle for your help I did all that sky asks last night .Still no wifi this morning but 5 minutes ago it came back on by itself .just seems funny that I'd never had a problem until I signed a new contract 4 days ago .Still thanks for your help mick 

[Adee1]

No still no broadband 

[Adee1]

Ok I'm good 

[WifiHelpPlease]

Please help. I cannot log in to Wifi to turn on the Wifi. I can get to the pop up that asks for

Username

Password.

What ever options I try I can't get through. I try to put in Username as Admin then put in the password on the back of my router.

I have tried to put in The Wirelsess name of the back off the Wifi hub instead in my case SKY11CHF . Doesn,t work.

And please don't suggest anything that talks about case sensitive passwords ot I will hit the roof! 😀

Please help with suggestions?

[JimM1]

@WifiHelpPlease The username is the word admin and not with a capital A as you have posted. and depending on the hub that you have the password for you may be the word sky.

[WifiHelpPlease]

Thanks Jim that seems to have worked. I tried that sevral times earlier but it didn't work. You must have the power becuase no its working Thanks again.

[JimM1]

@WifiHelpPlease If the admin/sky combination is what it took then you have an old hub and from Dec25 obsoleted, the link below is to get the new one sorted if you have not got an e-mail yet from sky read and apply if that is required.

www.sky.com/skyhuboptions

[WifiHelpPlease]

Thanks Jim I have an old flat hub. I will read the link you sent.

Regards

Barbara

[Denisenelson]

My Wi-Fi has been broken for last two days and I can't contact sky to book an appointment 

[JimM1]

@Denisenelson You could try some off the social media chat options to see if anything can be done, if not and you have a mobile call sky that way, if it does have no signal at home explain that you are away from the home to call them!

[Joshun]

Although the checks are showing good WiFi we have none on the TV. This happens every other day if not everyday! This is spoiling our enjoyment and we are not getting a good service .