No wifi

[Jason1405]

The WiFi just won't connect 

[DAM3]

Same here, dropped, followed all troubleshooting and online says it's connected but the hub just won't get past the orange flashing internet light 

[Highlinder]

@Jason1405  If you have not already done so can you run the service checker if it has been more than an hour since this issue has happened.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

@DAM3 Even though the Wi-Fi light is green, but your internet light is flashing orange indicates that you have a broadband issue. Can you run the service checker again after 1 full hour offline please.

[DAM3]

Been offline an hour. Everytime I run the check it says everything's fine. Bizarrely even says so when I run the check when the hub is off..... 

[Highlinder]

@DAM3  Have you ran the checker with the hub on and off or just off as in powered down?

[DAM3]

Ran it with it on with green power and WiFi light, internet is either not lit or flashing orange. Ran it with it unplugged out of interest and it showed still everything was fine. I work from home and am currently supposed to be on shift so need this fixing asap 

[Ninadee1]

Same here not connecting saying it good and fine clearly not 

[Fran210]

This has just happened to us also. WiFi but no internet connection and done everything it tells us to do. 

[Sharcuk]

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@DAM3 wrote:

Ran it with it on with green power and WiFi light, internet is either not lit or flashing orange. Ran it with it unplugged out of interest and it showed still everything was fine. I work from home and am currently supposed to be on shift so need this fixing asap 

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@DAM3 Unfortunately you are paying for a domestic service, so WFH doesn't give you any preferential treatment. The Openreach SLA. is to fix any problems within 2 working days of it being reported to Sky. If you haven't already done so, report the issue to Sky as soon as possible