Discussion topic: No wifi

This message was authored by: Ethan3142 · ‎26 Sep 2024

My wifi is not working

Paul Phelps

This message was authored by: Highlinder · ‎27 Sep 2024

@Ethan3142 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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This message was authored by: Highlinder · ‎27 Sep 2024

@Ethan3142 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Ethan3142 · ‎27 Sep 2024

I have checked everything and now had book an appointment but five days without broadband which will affect my job.

Paul Phelps

Discussion topic: No wifi

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