No wifi in kitchen

[DH6364]

I have Wi-Fi gaurenteed the whole house ? But Wi-Fi is not working in my kitchen which is lower ground floor ?

[JimM1]

@DH6364 Then if you do have the sky Max addon see the links below and call sky to get your 1st one....

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

[DH6364]

Hi I have Wi-Fi max but still no Wi-Fi in the kitchen and very weak in most locations but it states it is good at router

[Chrisee]

@DH6364 as you have the WiFi Max pack and need Sky to send out a pod extender I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

This page explains the escalation process My Post Has Been Escalated – What Happens Next on Sky Community

[Jason-]

Hello @Chrisee, thanks for making us aware of @DH6364's WiFi issues. I'll drop them an invite and we can help get things working better 👍🏻

Cheers, Jason-

[DH6364]

Still no Wi-Fi to my kitchen

[JimM1]

@DH6364 Have you responded to the sky request from @Jason- ?

[DH6364]

1. Hi Jim I have responded to all contacts but nobody answers me 

[JimM1]

@DH6364 As long as the chat bubble is up for you and you still see it open, it's not instant response unfortunatly and the waiting has to be done with that method. Until you get all the additional hardware that will be a sky Pod extender that @Jason- will be able to check on and discuss with you via the chat method escalation system!

[DH6364]

Do you have to pay for the pod extender

[JimM1]

@DH6364 The answer to that should be NO, you said previously you have the sky Max Package....

Take a look on one off your sky bills, that will tell you all that you have with sky!

[TimmyBGood]

@DH6364 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer *doesn't* actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.