No upgrade available

[Mark767676]

I rang sky to upgrade my broadband to something faster.. very busy household and a booster (I paid for off sky) and still everything is slow or TV buffers all the time.. anyway!! The broadband I am on now is the best I can get in my area she said on the phone (superfast) I want to cancel and go with someone who can provide what I want... I have 6 months left on contract, I wonder what the cancellation charge would be? Anyone else had an issue where you can't upgrade? 

[GD1]

@Mark767676  If superfast it the only service availble in your area going elsewhere (unless it's virgin media) may not get you increased speeds.  This link will advise what is available at your postcode on the Openreach network  https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Please can you also post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[jamesn123]

@Mark767676 

Your cancellation charge would be the number of months remaining on the contract x your monthly payment.