No streaming on tv

[Colin-H]

I am a new sky user and have just had sky home broadband installed,  but I am unable to use the app on my smart tv , e.g. iplayer, its x, 4, 5,.

Tv is connected via WiFi and says good signal strength.

 But I  can't call up any of the programs from the aps to play.

 As both my wife and I are disabled pensioners I would like some advice.

Regards Colin. 

[caesarome]

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@Colin-H wrote:

 But I  can't call up any of the programs from the aps to play.

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@Colin-H 

Does it bring up an error message when you try to ?

[Colin-H]

It tells me to check Internet connection. 

Tv says wifi is good with fast signal.

Speed check said broadband too slow.