Fullfibre 300 issues

[Sky420]

Hello,

I am have changed my contract from Full Max to Sky FullFibre 300 and since the I am having a speed of 91 mbps ...and Sky gives a guarentee of min 200mbps which I am yet to see and I have been charged a full amount. Even after logging tickets on this issues it gets closed citing that Sky is aware, so why I have been charged for a service. I suspect the issue is that I have been provided with a standard Hub and not a Wifi Max Hub. Has anyone faced these issues . I have since reset the Hub and have done all that was advised me to do but still the issue remains.

[Chrisee]

@Sky420 first thing you try is to replace the ethernet cable connecting your hub to the ONT as a faulty cable will reduce speed to 100Mb/s which is condistent with your speed test after allowing for overgeads.

[JimM1]

@Sky420 Ran a sky Broadband Hub on the sky FF500 connection with the full 500Mb/s wireless and wired speed's with occasional slow downs when Network was busy, you do not say if either gets you above the 90Mb/s you are quoting, but that is the limit for a 100Mb/s connection, if both wireless/wired then Cable from Port 4 wan to the ONT best place to start, one bad pin cable connection and 100Mb/s is the limit!

If the back off the hub Ethernet connections has lights, then LHS one as you look, Orange 100Mb/s, Green 1Gb/s connected!