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Discussion topic: No service

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LizShepherd
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No service

‎31 Mar 2024 05:11 PM

Totally fed up - sky went down on Thursday  - off work due to the Easter Bank Holidays and have no internet, tv or phone 

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Chrisee
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Superuser
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Re: No service

‎31 Mar 2024 05:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@LizShepherd it is unfortunate to lose the connection over the holiday weekend. Assuming you havecreported tge issue to Sky they will get Openreach who own the line Sky use to check your line but they dont work on domestic lines over weekends or holidays. 

There have been more issues than normal caused by the recent bad weather. 

 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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caesarome
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Superuser
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Re: No service

‎31 Mar 2024 05:18 PM

Posted by a Superuser, not a Sky employee. Find out more

What did Sky say when you reported the internet/phone issues to them ?

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LizShepherd
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Re: No service

‎31 Mar 2024 05:19 PM

They said it's been reported to openreach

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Chrisee
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Superuser
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Re: No service

‎31 Mar 2024 05:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@LizShepherd it is unfortunate to lose the connection over the holiday weekend. Assuming you havecreported tge issue to Sky they will get Openreach who own the line Sky use to check your line but they dont work on domestic lines over weekends or holidays. 

There have been more issues than normal caused by the recent bad weather. 

 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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LizShepherd
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Re: No service

‎31 Mar 2024 05:24 PM

Thank you 

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