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This message was authored by: LizShepherd

Message posted on ‎31 Mar 2024 05:11 PM

No service

Totally fed up - sky went down on Thursday  - off work due to the Easter Bank Holidays and have no internet, tv or phone 

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎31 Mar 2024 05:22 PM

Re: No service

Posted by a Superuser, not a Sky employee. Find out more

@LizShepherd it is unfortunate to lose the connection over the holiday weekend. Assuming you havecreported tge issue to Sky they will get Openreach who own the line Sky use to check your line but they dont work on domestic lines over weekends or holidays. 

There have been more issues than normal caused by the recent bad weather. 

 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Message posted on ‎31 Mar 2024 05:18 PM

Re: No service

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What did Sky say when you reported the internet/phone issues to them ?

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This message was authored by: LizShepherd

Message posted on ‎31 Mar 2024 05:19 PM

Re: No service

They said it's been reported to openreach

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This message was authored by: Chrisee Answer

Message posted on ‎31 Mar 2024 05:22 PM

Re: No service

Posted by a Superuser, not a Sky employee. Find out more

@LizShepherd it is unfortunate to lose the connection over the holiday weekend. Assuming you havecreported tge issue to Sky they will get Openreach who own the line Sky use to check your line but they dont work on domestic lines over weekends or holidays. 

There have been more issues than normal caused by the recent bad weather. 

 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: LizShepherd

Message posted on ‎31 Mar 2024 05:24 PM

Re: No service

Thank you 

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