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This discussion topic has been answered Discussion topic: Hub security

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This message was authored by: Kenny+Fedup

Message posted on ‎31 Mar 2024 01:42 PM

Hub security

Just moved to SKY hub/broadband, received a call from SKY to tell me the hub is set to public. Agreed for them to call back-they said 30 minutes. 
Three days later and noooooo callllll

tried online help with no luck.  

now what?

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Avatar for GD1
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This message was authored by: GD1 Answer

Message posted on ‎31 Mar 2024 02:01 PM

Re: Hub security

Posted by a Superuser, not a Sky employee. Find out more

@Kenny+Fedup  I would agree woth @cookiemonsteruk  this sounds very much like a  potential scam.

 

No ISP would actively call you, and no ISP would tell you your hub needs to be set to public as on Sky hubs there is no such settings.

 

Are you having a specific issue with Sky Broadband?   

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: cookiemonsteruk

Message posted on ‎31 Mar 2024 01:45 PM

Re: Hub security

Posted by a Superuser, not a Sky employee. Find out more

@Kenny+Fedup 

 

@Kenny+Fedup wrote:

Just moved to SKY hub/broadband, received a call from SKY to tell me the hub is set to public. Agreed for them to call back-they said 30 minutes. 
Three days later and noooooo callllll

tried online help with no luck.  

now what?

Sounds like a scam to me.  Sky doesn't contact customers on such matter or is there any setting to change to private

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: GD1 Answer

Message posted on ‎31 Mar 2024 02:01 PM

Re: Hub security

Posted by a Superuser, not a Sky employee. Find out more

@Kenny+Fedup  I would agree woth @cookiemonsteruk  this sounds very much like a  potential scam.

 

No ISP would actively call you, and no ISP would tell you your hub needs to be set to public as on Sky hubs there is no such settings.

 

Are you having a specific issue with Sky Broadband?   

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎31 Mar 2024 02:02 PM

Re: Hub security

Posted by a Superuser, not a Sky employee. Find out more
@Kenny+Fedup wrote:

received a call from SKY to tell me the hub is set to public. 

I agree with @cookiemonsteruk : 'set to public' doesn't really have any meaning in this context unless the router has manually been configured by the user to have no encryption, and an ISP wouldn't call their customer under those circumstances (they very rarely do at all)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Kenny+Fedup

Message posted on ‎31 Mar 2024 05:19 PM

Re: Hub security

The hub works fine. I get 'this site not safe' when going onto internet. Even sky.com

 

the caller actually said the router/hub was set to public and needed to be taken off that setting. 

will call sky in the morning

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Message posted on ‎31 Mar 2024 05:56 PM

Re: Hub security

Posted by a Superuser, not a Sky employee. Find out more
@Kenny+Fedup wrote:

 

the caller actually said the router/hub was set to public and needed to be taken off that setting. 

There is no such setting.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: cookiemonsteruk

Message posted on ‎31 Mar 2024 05:58 PM

Re: Hub security

Posted by a Superuser, not a Sky employee. Find out more

@Kenny+Fedup 

 

They're getting round to duping you into downloading remote desktop software

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Kenny+Fedup

Message posted on ‎31 Mar 2024 05:59 PM

Re: Hub security

Thank you so much ☺️ 

I think I should report this to Sky in the morning

 

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