13 Jan 2023 06:41 PM
Posted by a Superuser, not a Sky employee. Find out more@Jen-Jens95That is all you can do as the unit will need to be replaced.
04 May 2023 07:55 AM
I have the same issue there is no power to the openreach box. Socket is working fine. I have reset but nothing
04 May 2023 08:20 AM
Posted by a Superuser, not a Sky employee. Find out more@Skuki If the Open reach box or ONT is not showing any power when you push the power button then you will have to call Sky and get them to have Openreach come out and fit another ONT.
28 Jun 2023 12:22 AM
I have the same issue. No power/lights on the Openreach box. Tried all the cables and resetting. It just went dead 🙈
28 Jun 2023 08:30 AM
Posted by a Superuser, not a Sky employee. Find out more@sorrill same advice as aboveSky will have to get the ONT sorted for you. To make that easy I have escalated your post to a Sky team who support the forum who should be in touch later today offering an online chat through the forum where a chat icon should appear.
Sky's own engineers are increasingly doing this work rather than always getting Openreach out.
28 Jun 2023 09:13 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @sorrill.
30 Jun 2023 12:50 PM
Posted by a Sky employeeWe are still looking to help you @sorrill . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
30 Jun 2023 02:38 PM
Hi, I called Sky and an OpenReach engineer has since been out to replce the faulty equipment. Thanks for your help. It would be useful if there was an easier way to expediate such a simple yet paralysing issue.
04 May 2024 05:26 PM
I have the same problem how do I contact sky to get them to send an engineer?
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion