@MattPartridge if you want help please post some detail like is this a box which connected but that now doesn't if so what has changed? Sky will provide support for Sky Q custimers shose TV boxes dont connect if uou call them.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
