No internet

[iz13]

Wifi is apparently on and can connect but there's no internet. Ran all the diagnostic connection tests and no luck No outages down in my area. Anyone else got the same problem?

[TimmyBGood]

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@iz13 wrote:

 No outages down in my area. 

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Unfortunately that (very badly worded) message absolutely doesn't rule out an individual circuit fault: it's intended to indicate there's no known problem affecting multiple households.

[caesarome]

@iz13 

Did you run this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.