Wi-fi issues

[Redders54]

I have recently changed my broadband to your 500 system. The strength of the system is not as good as my old one. In the far bedroom the signal is intermittent, I have a garden office which picked up my broadband no problem, this new system will not pick it up and I only get 4G. When I check for broadband connections I can see 3 other sky accounts in my area with decent signal but mine doesn't show. Why is my old system better than this new one. Can I go back to my old system. 

[caesarome]

@Redders54 

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Alternatives are homeplugs or your own mesh network.