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Discussion topic: No internet

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Avatar for Nointernet11
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This message was authored by: Nointernet11

Message posted on ‎05 May 2026 05:42 AM

No internet

Everything is plugged in. I did the test they told me to do nothing is working. All the lights are green on the box but there's no Internet connection connection

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎05 May 2026 06:14 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Nointernet11 there is a rare fault where the server node at Sky's end is not passing data.the recommended resolution is to power down the hub for an hour which should sort the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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