No internet

[Emily164]

My internet has dropped out. Everything is connected correctly, i've tried the unplugging/plugging, resetting, diagnosis tests etc and nothing is helping. 
Connection diagnosis says there's a problem with my connection, on the Wifi hub power light is green, Internet is flashing amber, wifi is green and voice is amber... and doing a broadband test says nothing is wrong... 

please help, i work from home and need internet. 

[JimM1]

@Emily164 Link below will explain what the hub lights mean for you.

https://www.sky.com/help/articles/hub-lights-explained-start

[Daniel0210]

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@Emily164 wrote:

please help, i work from home and need internet. 

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@Emily164 
Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.