I have the same issue despite 3 engineer visits in Nov and changing package / router etc. Sky stream tv crashed 54 times over the space of 4 - 5 hours!! I have 2 daughters who need the internet for school / college work - we are getting messages from sky saying there is a problem, but each engineer assured us problem was fixed. My package is currently sky superfast - what a joke. They all say issue is with the connection from junction box to hub, but no engineer checked any of the copper wiring from top of the pole through to the house and into the hub...
