Poor connectivity around the house sky 500

[Medz01]

Really disappointed. 

24 hours after switching to Sky the connection is worse than a very poor Virgin previous provider.

The engineer installed the router corner of my house having previously been in the middle of the house to maximise WiFi. I thought I didn't need it with getting the latest cable technology and equipment and clean installation. 

the room with the router in and rooms next to it are fine but for examples in the other corners of my house or on the first floor the speeds drop dramatically and really a shame for being advertised as wall to wall connectivity

Please help.

[Chrisee]

@Medz01 not an uncommon problem as in many homes a single WiFi source is insufficent to provideca strong signal in every room especially if the hub is not in the centre of your home. You could potentially relocate the hub by using a longer ethernet cable from the ONT unit  You dont need anything special a standard Cat5e cable will do. You cannot use the coax cable Virgin may have used.

Assuming that is not practical Sky can sell you a package thst can supply up to 3 extender pods see https://www.sky.com/help/articles/sky-wifi-max dont assume you need 500Mb/s in every room frankly you dont 100Mb/s is ample for workig from home, streaming video or light gaming. You can also do as I fo myself and buy a third party whole homecwifi set up and turn off tgecwifi on the Sky hub.

[TimmyBGood]

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@Medz01 wrote:

 really a shame for being advertised as wall to wall connectivity.

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Yes: that's an unfortunate choice of marketing name.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.