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Discussion topic: No internet

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This message was authored by Tia161 This message was authored by: Tia161

No internet

No internet . I have turned TV and router off and re booted it. But still says we are not connected to the internet
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This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Tia161 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

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This message was authored by Jen3333 This message was authored by: Jen3333

Re: No internet

Mines the same! Service checker says everything is ok but I have an orange light on my box and nothing is connected including my home security! 

This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Jen3333  How long has your broadband been down for? It nornally takes around 1 hour for the information on the service checker to update as it is historical data that it is showing as good from the last check.

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This message was authored by Jen3333 This message was authored by: Jen3333

Re: No internet

It's been down for around 90 minutes that I know of so far this morning

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