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Discussion topic: No internet

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KevinHunter
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This message was authored by KevinHunter This message was authored by: KevinHunter

No internet

‎22 May 2024 09:40 PM

Ive had full fibre nstalled today and all was working. We them lost connection to Sky Q and Iphones wont find internet. Laptop,Alexa, Ring etc connect just Iphones wont. Any ideas?

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: No internet

‎23 May 2024 06:19 AM

Posted by a Superuser, not a Sky employee. Find out more

@KevinHunter check the leds on your hub see https://www.sky.com/help/articles/hub-lights-explained-start as they help diagnose issues. However if the service is still down when Sky's lines start to open from 7am give the m a call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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