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Discussion topic: No internet

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This message was authored by: Bungleboy72

No internet

Internet keeps dropping off system checked says it's fine but rest of my devices suggest otherwise no WiFi 

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This message was authored by: Staceybee

Re: No internet

Mines exactly the same. No internet to the hub but the service checker says its working fine. 😡

This message was authored by: Pepsicola

Re: No internet

Same 

This message was authored by: Daniel0210

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

All,


When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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