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Discussion topic: No wifi no warning

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This message was authored by: DR13

No wifi no warning

WiFi down.  Checked says everything's fine. It's not. 

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This message was authored by: Selina12

Re: No wifi no warning

Having the same issue reset wifi box still nothing but app sats network is all good

This message was authored by: Pepsicola

Re: No wifi no warning

Ours is the same. 

This message was authored by: Daniel0210

Re: No wifi no warning

Posted by a Superuser, not a Sky employee. Find out more

@DR13 @Pepsicola @Selina12 
When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


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[I only provide help on the forum boards so Private/Direct Messaging is switched off]

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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