No internet

[Viki5]

My internet was activated yesterday after a month of messing me about and it's not working. It says on the sky checker that the broadband has no problems and looks fine but the internet light isn't on on my hub. My device will connect to the WiFi but there is no internet connection

[caesarome]

@Viki5 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.