No internet

[MamaT09]

No WiFi/ Internet at all. Done the sky checker & said issues yet when click 'let's fix this' says no issues? 

Apparently no issues in area / with broadband? 

Yet says no connection to hub but all connected? Kept dropping yesterday and now absolutely nothing at all! 

So how is there no issues when checking yet its telling me theres issues when check service ? 

 

 so how on earth is it not working?! 

[Daniel0210 · Accepted solution]

@MamaT09 
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[TimmyBGood]

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@MamaT09 wrote:

Apparently no issues in area / with broadband? 

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The clumsily written generic message is intended to indicate there's no known wider outage affecting multiple addresses: it absolutely doesn't rule out your own individual connection having a problem