Internet

[Anonymous]

No internet 

[JimM1]

@Anonymous Two words does not do it at all!

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[Daniel0210]

@Anonymous 
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[BronSky]

Anyone else seeing regular overnight Broadband service interruption?

Three mornings this week my always-on computer was displaying a "no Broadband" screen. Looking at router maintenence logs I see that today (19/3/26) at around 07:45 my router started negotiating a reconnect with a "brcmboard registered" report. 2 or 3 minutes later , the link was up and an NTP server response synchronised my router's clock. It was 08:15 before my voice service restarted.

Earlier this week I witnessed in real time as an outage began at 03:15 in the morning. It borked my overnight backup process.

Anyone else seeing this poor performance? (I'm based in South London). I'm really regretting dumping my reliable copper Broadband and analogue phone service...

[JimM1]

@BronSky You may be at a real busy and planned maintenance has to happen both with sky or OR if that is who your Fibre is with, lot's going on now to the End off the year and getting the FF installed for all or as much as possible! All area dependent as Router has been up 49 Day's at present with no WAN issues at all.

[BronSky]

Thanks JimM1.

I'll keep an eye on it - can't avoid that unfortunately!

If I have time I'll set up a router logger, so I can see what happened before the latest restart.

Just to add to the disturbance, I'm not convinced that my public IP address doesn't change at some of these restarts. Reason being, when I try to log in to secure sites there's often a challenge, "connection attempted from an unknown address". This usually prompts the website to send me a one-time code to a registered mobile number or email address...

Broadband was NEVER like this before 😞

[JimM1]

@BronSky You can see if your wan IP is changing look at www.whatismyipaddress.com it will throw up where it's at!

[TimmyBGood]

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@BronSky wrote:

Just to add to the disturbance, I'm not convinced that my public IP address doesn't change at some of these restarts. 

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It may well do so: if retaining a known IP address is important then a domestic broadband service isn't appropriate.

[BronSky]

Off topic a little:-

I don't need fixed IP - I'm not publicly hosting anything here.

It's not a problem to be occasionally asked to verify my connection, in fact it's quite a good thing every now and then.

But to have to do it as often as now is a real pain.

It may sadly be the case that fixed IP is no longer commonly available for a domestic customer, but for around 30 years, first with Demon Internet (remember them?) and then with Eclipse Internet, I enjoyed fixed IP for FREE. That meant with my lovely VPN-enabled Draytek router I could, if needed, securely connect to my home network.

O tempora, o mores!

[JimM1]

@BronSky In them good old day's trip down memory lane, bet your glad you no longer have the old dial up, let's get those sounds playing in the head!

[TimmyBGood]

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@BronSky wrote:

It may sadly be the case that fixed IP is no longer commonly available for a domestic customer, but for around 30 years, first with Demon Internet (remember them?) and then with Eclipse Internet, I enjoyed fixed IP for FREE. 

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Unfortunately even if all the 4,294,967,296 addresses possible under IPv4 were actually available, we'd still be running short globally: turns out this internet thing is rather popular.