No internet

[MarkW13]

All of my devices have lost connection. My phone says the hub has an issue. Please resolve 

[1scully]

no internet either... major panic 

[George11111]

Same here. No internet connection since 00.30am. I'm in Sw9 in London 

[RH1091]

Same here. I'm in SW11

[RH1091]

Down in SE11

[1scully]

Snap sw9 doubled up on my bill thought I'd missed a payment kept saying no issues but couldn't connect 🤬

[Daniel0210 · Accepted solution]

All

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… 

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.