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Discussion topic: No internet

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Avatar for Kate264
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This message was authored by: Kate264

Message posted on ‎25 Jan 2026 02:22 PM

No internet

Hi, I have no internet and the tests I have done online say there is no issue. Thanks Kate

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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎25 Jan 2026 02:31 PM

Re: No internet

@Kate264 What do you see if looking at the hub, see the link below!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

 

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This message was authored by: Daniel0210

Message posted on ‎25 Jan 2026 02:33 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more
@Kate264 wrote:

the tests I have done online say there is no issue.

@Kate264 

The service checker doesn't necessarily disclose a problem immediately and there can be up to an hours delay before it picks up a lost connection which is why we tend to advise on trying it again later.


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