No internet

[Samantha871]

So sky told me yesterday that the sky was down in my area and was told it would be resolved today and still isn't    now what   

[JimM1]

@Samantha871 You have to wait until the fix is done, not sky doing the repair unless it is specific that it's a piece off sky hardware that requires a sky specialist to do it!

[Daniel0210 · Accepted solution]

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@Samantha871 wrote:

and was told it would be resolved today 

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@Samantha871 

That would be unusual as Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.