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Discussion topic: No internet

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This message was authored by: Flymo666

No internet

Anyone in south wales got internet issues ours has stopped working, completed all online checks, is there a way to see if it's out in our area?

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This message was authored by: caesarome

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Flymo666 

No idea what you have tried so the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: Flymo666

Re: No internet

Yes I said in post completed all checks via help centre and app services checker

 

as per links 

 

engineer coming, 

 

no internet now 🙁

This message was authored by: GillB1973

Re: No internet

Ours is out too, we're in Newport 

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