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Discussion topic: No internet

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Avatar for Tom270
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This message was authored by: Tom270

Message posted on ‎05 Jun 2025 02:54 AM

No internet

Have no internet power light is green as is WiFi 

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎05 Jun 2025 06:01 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

Firstly, see what it shows from the following;

To check there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
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