0

Discussion topic: No internet

Reply
This message was authored by johnnycnh This message was authored by: johnnycnh

No internet

The four light of your sky router 

Powe and wifi are green

Internet no light is on

Voice is orange 

 

I have reconnected the wires and power and restarted several times and still like that.

What should I do?

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@johnnycnh  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion