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Discussion topic: No internet

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Avatar for KateC
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This message was authored by: KateC

Message posted on ‎16 Nov 2024 06:24 AM

No internet

Red 'Fault' light on 

TV, ring doorbell etc. unable to connect to Internet 

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎16 Nov 2024 08:45 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@KateC Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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