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Discussion topic: Wifi not working

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Nalah
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This message was authored by Nalah This message was authored by: Nalah

Wifi not working

‎16 Nov 2024 04:41 AM

WiFi is not connecting 

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Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi not working

‎16 Nov 2024 08:45 AM

Posted by a Superuser, not a Sky employee. Find out more

@Nalah Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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