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Discussion topic: No internet

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Avatar for Charris1
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This message was authored by: Charris1

Message posted on ‎09 Sep 2024 12:26 PM

No internet

Internet been down since early this morning - broadband is connected to my hub but we have no internet connection 

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎09 Sep 2024 03:35 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Charris1 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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