No internet

[mollie995]

I had to have the phone line box attached to the wall a couple of days ago because it wasnt, and the internet kept dropping every 15 minutes or so. Ever since, the internet now cuts out, internet light on the router goes off completely and so does the voice light. Ive done all the troubleshooting sky advise and when testing the internet through the app it says all is fine

[HiHowAreYa]

Phone sky, and on the automated system, say you have a ONLINE FAULT.

[Highlinder]

@mollie995  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.