No internet

[WelshGamer]

Why is it that my internet can be working perfectly fine and then BOOM 1:20 in the morning no internet 

[Daniel0210]

@WelshGamer 

You can perform the line test here

https://www.sky.com/pages/sky=com/test-your-broadband

to check for any known issues at your local exchange. 

[WelshGamer]

I've done that constantly says my connection is fine but I'll will be midway through a competition and my internet just shuts down 

[jamesn123]

@WelshGamer 

Openreach run maintenance from 1am - 6am, sometimes your connection/exchange may be affected by this.

You can go to this site and put the first 4 digits of your landline in to see if there is any planned maintenance or known outages

https://status.zen.co.uk/broadband/

[WelshGamer]

So your telling me that they keep shutting off my internet ever night

[TimmyBGood]

@WelshGamer 

Until necessary local work is completed, yes, that's quite possible. No domestic ISP can offer a guarantee of permanent uninterrupted connectivity: that requires multiple different routes from the subscription address to the internet and a cost to match.

[Daniel0210]

@WelshGamer 

Maintenance usually takes please between midnight and 6/7 am to minimise disruption as most people are asleep. 

[jamesn123]

@WelshGamer 

No not just you and no not every night. Maintenance runs usually last around 2-3 consecutive days. After that your connection should not go down at night until the next period of scheduled maintenance. 

[WelshGamer]

I've had the issue now for a week straight and I suffer from insomnia, so I do experience all of these stupid outages I'm only awake now as I need to get in contact with sky but can't because won't let me call out so I'm having a very stressful day

[jamesn123]

@WelshGamer 

Please do the following

1. Post your router stats https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

2. Post your router support log

3. Post the resulting tables from https://status.zen.co.uk/ when you type in the first 4 digits of your landline number.

This way we can get an idea of what might be causing it.

[WelshGamer]

Won't let me login keep restarting page

[jamesn123]

@WelshGamer 

Are you on an Apple device using Safari? If so it wont work, you'll need to use a different browser or a non Apple device. 

[WelshGamer]

I'm on iOS using chrome and it won't let me do anything apart from it reloading the page

[jamesn123]

@WelshGamer 

Maybe just try a different device then?

[WelshGamer]

I only have my iPhone as I'm not trying on my consoles