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Discussion topic: I have just had ultrafast installed by a BT engineer. Unfortunately, I cannot access the internet.

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Avatar for melvybjbuzza
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This message was authored by: melvybjbuzza

Message posted on ‎16 May 2024 02:01 PM

I have just had ultrafast installed by a BT engineer. Unfortunately, I cannot access the internet.

I have followed all the instructions in Settings to no avail. I need the internet and would appreciate a speedy resolution.

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎16 May 2024 02:20 PM

Re: I have just had ultrafast installed by a BT engineer. Unfortunately, I cannot access the interne

Posted by a Superuser, not a Sky employee. Find out more

@melvybjbuzza 

 

It's not unusual for internet access to start only after midnight at the end of the installation day.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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