No internet

[SanBakie]

Is there a problem with Sky internet. Mind hasn't worked all morning which means I haven't been able to work

[Ladystardust89]

Mine isn't working either , I've run WiFi tests and it's says working but it's clearly not I'm in the Lewisham area 

[TimmyBGood]

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@SanBakie wrote:

Is there a problem with Sky internet. 

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Sky Broadband supplies something like six million addresses across the UK, so a general problem would be noticed quite quickly (and then this forum would melt)

At any point in time there will be a percentage of properties served by all ISPs which have a fault on their own individual Openreach circuit, and area outages also happen.

[SanBakie]

Ok so how do we get a refund for not being able to use the internet all day ... a sercixe I have paid for 

[jamesn123]

@SanBakie 

You don't. Nowhere in your contract does it state you will get 100% uptime or a refund if your service goes down.

Sky do offer compensation of £9.76 per day your broadband is down but this only starts after its been down for more than 2 consecutive working days.

https://www.sky.com/help/articles/auto-compensation#reasons