No internet

[LanaTan]

I have a new connection.

Power LED is green on ONT, PON LED is off, LOS led flashes red.

The bot doesn't help.

I can't contact the office.

Where and how can I apply?

[Highlinder]

@LanaTan  Do you have no way to contact Sky to report this external issue? Are you in the UK or Ireland?

[LanaTan]

I'm in Ireland. I tried to contact you by phone. Only an answering machine that sends SMS

[GD1]

@LanaTan  You're not addressing Sky, we are customers here.

[Highlinder]

@LanaTanNot sure what time Sky Ireland call centre does close. Might want to give them a call in the morning during working hours.

[LanaTan]

 I understand. Maybe my text is not very correct because I have a very low level of English.

[GD1]

@LanaTan   Is this a SIRO pon?   There may be an outage, which area are you in?

[Kevin-7248]

It may be to do with the activation of your new connection and openreach is working on it at the cabinet. Depending on the complexity of the setup or the system has discovered a fault.

Can only speculate, but yes, make sure you get put through to sky FTTP internet, do you have sky glass too?

[GD1]

@Kevin-7248  OP is in Ireland, not an OR issue 🙂

[LanaTan]

I am located in Ireland, Cork. If I test the equipment through my personal account on the sky website, they write that there are no outages where I am located and that they do not see my hub on the network

[LanaTan]

[LanaTan]

How long can it take to activate a new connection? The engineer was installing the equipment yesterday

[LanaTan]

I don't use glass, only the Internet

[GD1]

@LanaTan  Has the service ever worked since installation?

[Kevin-7248]

@LanaTan I know it may be based on the news / media , but those huawei boxes should be chucked... possibly why it ain't working 🤷🏻‍♂️