Discussion topic: No internet

This message was authored by: Sarahll89 · ‎29 Apr 2023

We have been without internet since Tuesday night, spoke with sky and engineer can't come out till Monday 1st May, can we claim money back off our bill?

This message was authored by: Daniel0210 · ‎30 Apr 2023

@Sarahll89
This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: No internet

No internet

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