No internet

[Krymek]

On Monday my payment for the internet was taken and on Wednesday night my internet stopped working at home as if my service had been turned off

[Daniel0210]

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@Krymek wrote:

as if my service had been turned off

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@Krymek 

Was you payment on time? If it was it might just be a coincidence and perhaps maintenance work is being carried out which is normally planned for overnight. Anything showing here?
https://www.sky.com/help/servicestatus 

[Krymek]

It shows that everything is ok and there are no jobs and I still have no internet

[Daniel0210]

@Krymek 

Is your Sky landline phone working? Any recent changes to your subscription? 

[Krymek]

I haven't changed anything in the subscription and I don't have a phone to connect and check if it works

[Krymek]

Can someone help me fix my internet? I really need internet for work

[caesarome]

Are all the lights lit up on your broadband hub, also give this a try:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

[Krymek]

The internet light is off and the voice light is on

[Chrisee]

@Krymek call Sky whose lines are now open if its a payment issue the line will tell you that. If its a fault report it to an agent so it can be fixed.

[Tom-W19]

Hi Krymek

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.