01 Mar 2023 03:32 AM
On Monday my payment for the internet was taken and on Wednesday night my internet stopped working at home as if my service had been turned off
01 Mar 2023 05:23 AM
Posted by a Superuser, not a Sky employee. Find out more
@Krymek wrote:
as if my service had been turned off
Was you payment on time? If it was it might just be a coincidence and perhaps maintenance work is being carried out which is normally planned for overnight. Anything showing here?
https://www.sky.com/help/servicestatus
01 Mar 2023 05:33 AM
It shows that everything is ok and there are no jobs and I still have no internet
01 Mar 2023 05:36 AM
Posted by a Superuser, not a Sky employee. Find out moreIs your Sky landline phone working? Any recent changes to your subscription?
01 Mar 2023 05:42 AM
I haven't changed anything in the subscription and I don't have a phone to connect and check if it works
01 Mar 2023 06:15 AM
Can someone help me fix my internet? I really need internet for work
01 Mar 2023 06:41 AM
Posted by a Superuser, not a Sky employee. Find out moreAre all the lights lit up on your broadband hub, also give this a try:
01 Mar 2023 06:49 AM
The internet light is off and the voice light is on
01 Mar 2023 07:52 AM
Posted by a Superuser, not a Sky employee. Find out more@Krymek call Sky whose lines are now open if its a payment issue the line will tell you that. If its a fault report it to an agent so it can be fixed.
01 Mar 2023 11:36 AM
Posted by a Sky employeeHi Krymek
I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
03 Mar 2023 11:37 AM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
No problem. Browse or search to find help, or start a new discussion on Community.
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