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Discussion topic: No internet surrey

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This message was authored by: Ells4

No internet surrey

I can't connect it's just an orange light on the internet 

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This message was authored by: Ada11

Re: No internet surrey

Same no internet Bleinham gardens SM6

This message was authored by: Ma108

Re: No internet surrey

Same here , no wifi I've tried testing server on app, it says everything is working but it's not 

This message was authored by: Emdavor

Re: No internet surrey

I am in Sm6 too. no internet sadly
This message was authored by: WN

Re: No internet surrey

SM5 too, flashing green light

This message was authored by: Tysonhm

Re: No internet surrey

Flashing green light for me too. In SM5. This is ridiculous, i have a massive presentation to over 1000 people in the morning! My stress levels just went through the roof!

This message was authored by: Paddy871

Re: No internet surrey

Sm6 here same issue

This message was authored by: Mohammed83

Re: No internet surrey

No internet for me either (SM6). 

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This message was authored by: Ells4

Re: No internet surrey

I've tried everything, must be on their end 

I'm sm5 

says all is working fine and I'm connected 

deffo not! 

This message was authored by: Hebwitch2019

Re: No internet surrey

None for me, in the Scottish Isles. Just keeps dropping out saying there's a connection problem, then when I test the connection it says its all fine, but its not.

I have online classes to teach in the morning, this is some **bleep**

This message was authored by: Daniel0210

Re: No internet surrey

Posted by a Superuser, not a Sky employee. Find out more

All,
In view of the time you’ve all posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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