NO INTERNET AGAIN ON A NIGHT TIME

[Smirkwood]

Currently my Internet in Sunderland is not working, but the My Sky app says everything is fine when i run the check!? I have restarted the sky Router twice, but no change. I have noticed this happen a few times recently at around 1 or 2am, and I see other customers have a similar experience, why? Please resolve.

[Paddy871]

Same here in london mate

[Aidantomiak]

Same here in Birmingham 

[Claroo]

Same here, having sky glass I am unable to use internet or tv.  Annoying.

[Ruffy85]

Yup same here in south wales. Around 1am to 2am no internet 

[Daniel0210]

All

In view of the time you’ve all posted it’s worth mentioning that broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens… 

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.