No internet since 24th Jan - desperate

[Niamh91]

Have had no internet since Storm Eowyn due to a fallen mast in my road. Have logged with Sky and even Openreach directly several times, have logged a complaint and still the issue persists. MySky app shows an Engineer Visit Date of 06 Feb, this was then pushed to 13 Feb and we have just got off the phone with Sky who confirmed this will now be 18th Feb. We have had to upgrade our mobile phone plans to hotspot as we both work from home and are becoming absolutely desperate now. I have no trust that the engineers will actually do what they need to on the 18th and have received no communication from anyone. Is anyone else still suffering from outages after Storm Eowyn? I am based in Northern Ireland. We feel completely forgotten about. 

[Niamh91]

Edit - MySky app is STILL showing 06 Feb as the engineer visit date - we have only managed to get the later dates relayed to us by telephoning Sky persistently! Disgusted with the lack of communication. 

[Daniel0210]

@Niamh91 

Openreach will only speak with their ISPs which for you is Sky. They aren't the best at doing this even without the unprecedented storms. You need to periodically check with Sky if they've had an update. As Sky broadband is a domestic service you won't get a quicker response.